QBus Privacy Policy
Last updated: 27 November 2025
QBus (“we”, “us”, “our”) is committed to protecting the privacy of our passengers, website users, and the broader community. This Privacy Policy explains how we collect, use, store, and disclose personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, submitting information to us, or utilising our services, you agree to the terms of this Privacy Policy.
1. Information we collect
1.1 Information you provide
- Name and contact details (phone number, email address)
- Student information (name, school, pick-up/drop-off location)
- Booking details for school bus services or private bus hire
- Employment application information (resume, qualifications, licences)
- Enquiry details submitted via our online forms
1.2 Automatically collected information
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on site
- Cookies and similar tracking data
1.3 Sensitive information
We generally do not require sensitive information. If collected as part of an employment application (e.g., licence information, health or police check), it will be handled securely and confidentially.
2. How we use your information
We use personal information for purposes including:
- Providing school bus transport services
- Managing bus routes, safety, and timetables
- Responding to enquiries and customer service requests
- Processing bus hire bookings
- Communicating important service updates or route changes
- Recruitment and employment administration
- Maintaining and improving our website and services
- Meeting legal or regulatory obligations
We will not use your personal information for purposes unrelated to our services without your consent.
3. Disclosure of personal information
We may disclose personal information to:
- Schools involved in transport arrangements
- Our staff and authorised contractors
- IT service providers, website hosts, or communication platforms
- Regulatory bodies, if legally required
- Emergency services when necessary for safety or wellbeing
We do not sell or rent personal information to third parties.
4. Data storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure, including:
- Secure digital storage systems
- Access controls and authentication
- Staff confidentiality requirements
However, no system is completely secure, and we cannot guarantee absolute security of transmitted data.
5. Cookies and website tracking
Our website uses cookies and analytics tools to improve user experience and website performance.
Cookies may collect anonymous data such as:
- Website usage patterns
- Device and browser type
You can adjust your browser settings to refuse cookies, although some website functions may not operate correctly.
6. Third-party services
Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We recommend reviewing their privacy policies when visiting them.
7. Accessing and updating your information
You may request access to your personal information or ask for corrections if it is inaccurate, outdated, or incomplete.
To do so, please contact us using the details below. We will respond within a reasonable timeframe.
8. Children’s Information
We collect student information only as necessary to deliver safe school bus transport services.
All such information is handled with strict confidentiality and in consultation with parents, guardians, or schools.
9. Contact us
If you have any questions, requests, or concerns about this Privacy Policy or your personal information, please contact us:
QBus 📞 Phone: 07 5462 1088
📧 Email: info@qbus.com.au
📍 Address: 81-83 Cochrane Street, Gatton Queensland 4343, Australia
10. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our website or services after updates constitutes acceptance of the revised policy.